Cravingo Technologies Opc. and its group companies (collectively, “Cravingo,” “we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect Personal Information (as it is defined below) of our Cravingo Riders (“Cravingo Riders”) in their capacity as Cravingo Riders. It applies to all Personal information collected from such Cravingo Riders by us on the web pages for Cravingo Riders, (the “Site”), the Cravingo Rider mobile application, and any other website or mobile application that links to this Policy, as well as during any written, electronic, and oral communications (collectively, the “Cravingo Rider Services”). 

Your access to and use of the Cravingo Rider Services are subject to our Independent Contractor Agreement (“ICA”) Please make sure that you have carefully read and understood the ICA before you use the Cravingo Rider Services. By using the Cravingo Rider Services, you accept the ICA, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our ICA, you must not use or access the Cravingo Rider Services.

Cravingo provides an online marketplace platform, using web-based technology that connects Cravingo Riders, consumers, and restaurants and/or other businesses utilizing the Cravingo marketplace (“Merchants”). If you are using Cravingo’s online marketplace in your capacity as a consumer accessing or ordering services, please visit the Consumer Privacy Policy for information on how Cravingo collects and uses consumer Personal Information.

The Cravingo Rider Services may change from time to time. As a result, we reserve the right to update or modify this Policy at any time and from time to time without prior notice. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. If you object to any changes, you must cease using the Cravingo Rider Services. We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of the Cravingo Rider Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.

1. Collection of Personal Information

When you use the Cravingo Rider Services, we may collect Personal Information about you. The types of “Personal Information” that we may collect about you are:

1a. Information You Provide to Us Directly

You may provide your personal information to us when you use the Cravingo Rider Services, including when you sign up to become a Cravingo Rider, authorize a background or driving history check, register as a Cravingo Rider, participate as a Cravingo Rider, participate in direct deposit, engage with our chat bot on the Site or Services, enroll in a Cravingo assistance program, contact us with inquiries or otherwise communicate with us, or otherwise access or use the Cravingo Rider Services. This information may include:

• Personal Identifiers and records information – We collect certain profile information associated with your Cravingo Rider account. This may include information such as name, alias, postal address, email address, phone number, social security number, driver’s license number, passport number, medical information, signature, or other similar identifiers. 
• Age & date of birth – We may collect your age, year or date of birth to enable us, for example, to assess whether you qualify to be a Cravingo Rider and to determine if you are eligible to provide deliveries of alcohol.
• Biometric information – We may collect face photo, identity document, facial recognition, voice, or other biometric data.
• Commercial Information – We may collect driver and vehicle information, such as your driver’s license number, license plate and other vehicle and registration information, and insurance information.
• Financial and Records Information – We may collect financial information to, for example, facilitate payments to Cravingo Riders. This may include E-Wallets (i.e Gcash, Maya number), bank and bank account information, including routing and account numbers, and order payment information, including expense reimbursement requests.
• Preferences – We may also collect your preferences, such as language preference, preferred region and city, address, and preferences to receive texts instead of telephone calls. 

1b. Information Received From You as Part of Your Communications

When you use the Cravingo Rider Services, complete electronic forms, communicate with Cravingo customers or contact us, by online chat, email, phone or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.

1c. Information Collected Automatically

We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and the Cravingo Rider Services. This information may include:

• Technical Information – We collect technical and internet or other network activity information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, personal and online identifiers, and other information such as your device type and version of the app that is in use. 
• Site Usage Information – This may include the webpage that you were visiting before accessing our Site or mobile application, the pages or features of our Site or mobile application you browsed to inform us which part of our Site, app and Cravingo Rider Services you visit and how much time you spend there, and your search history. 
• Site Preferences – We collect information about your preferences to make your use of the Site more productive through the use of cookies.

1d. Geolocation Information

To participate as a Cravingo Rider, you must permit the Cravingo Rider Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device when the Cravingo Rider app is running in the foreground or background of your device or from a photo of a delivery that you provide to us. We may also collect route information when you conduct a delivery for Cravingo and/or derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin or engage in a delivery through the Cravingo Services, connect you with delivery opportunities in your zone, and track the progress and completion of your deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the Cravingo Rider mobile app. If you choose to disable the location feature through the settings on your device or Platform, Cravingo will not receive precise location information from your device, which will prevent you from being able to deliver and receive delivery opportunities in your area.

1e. Information Related to Deliveries

When you participate as a Cravingo Rider through the Cravingo Rider Services, we may also collect and store information related to your deliveries, including:

• Date and time of the sign-up and log-in;
• Delivery acceptances and declinations and your acceptance rate and cancellation rate;
• The number of deliveries you make;
• The date and time of delivery acceptances, declinations, cancellations, pick-ups and completions;
• The amount of time to complete a delivery;
• Delivery route information;
• Payment amounts associated with each delivery;
• The number of deliveries per day;
• Tip amounts;
• Customer ratings and other feedback; 
• Attribution and user’s conversion path;
• Where you did the orientation and where you’ve assigned (date time place of orientation); and
• Your location (see Location Information section, above).

1f. Personal Information from Publicly-Available Sources and Third Parties

We may collect Personal Information about you from publicly-available sources, marketing partners, and/or third parties. This may include demographic information such as income and spending habits. We may also, for example, receive information about you from Merchants regarding your deliveries through the Cravingo Rider Services. 

Cravingo may also offer a Cravingo Rider Referral Program where Cravingo allows Cravingo Riders to invite friends and family to sign up for the Cravingo Rider Services and become a Cravingo Rider. We may offer referral bonuses, as set forth in any referral terms governing the Cravingo Rider Referral Program. To help you do this, we may request that you grant us access to your mobile device address book. You can then direct us to send referral emails or other communications to contacts you select in your address book. By sending a referral, you also consent to Cravingo sending your public profile image to the contacts you select to receive a referral link. By choosing to invite a friend, you represent that you have received the friend’s consent to provide his or her name and email address with us. Cravingo will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program and may send marketing emails. You can also send an SMS with a referral link to your contacts.

Cravingo Riders may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the Referral Program. Such actions may violate applicable laws. Cravingo users may not send any referral emails, SMS messages, or other communications to children under the age of 18.

If you are referred to Cravingo through one of our referral programs, or if someone attempts to refer you, we may share your name, whether you have already signed up as a Cravingo Rider, whether you are a new Cravingo Rider, and whether you have completed the required number of deliveries in the required amount of time to qualify for a referral bonus.

2. Use of Cookies and Other Tracking Technologies 

We use cookies, web beacons, pixels, replay session, and similar technologies to collect information and personalize your experience with the Cravingo Rider Services.

2a. Cookies

Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.

We use first-party and third-party cookies for the following purposes: (1) to make the Cravingo Rider Services function properly; (2) to improve the Cravingo Rider Services; (3) to recognize you when you return to our Site and to remember information you have already provided, such as your preferences; (4) to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and (5) to provide a secure browsing experience during your use of the Cravingo Rider Services.

You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Cravingo Rider Services.  

2b. Web Beacons

Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our Site to deliver or communicate with cookies, in order to track and measure the performance of our Site and services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).

2c. Replay Session

We may collect information on your use of our Site or the Cravingo Rider Services, such as pages visited, links clicked, non-sensitive text entered, and mouse and scrolling movements. The information collected may include a recreation of your session interactions on our Site. We take measures to utilize replay session technology to exclude and block sensitive user information. 

2d. Online Analytics and Advertising Technologies

We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on the Cravingo Rider Services or on other devices, apps or websites.

2e. Targeted Advertising

We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of such cross device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device tracking to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.

You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s Consumer Opt-Out link. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. That opt-out is only effective on the browser level and on www.cravingo.com.  If you clear your cookies on this browser or use a different browser, you will need to renew your request. 

Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs.

2f. Mobile Applications

Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Learn more about your choices for mobile devices by visiting http://www.aboutads.info/appchoices. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of in-application targeted advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalized advertising.

3. Uses of Your Personal Information

We may use the information we collect about you for various purposes.

3a. To Create Your Cravingo Rider Account

We may process your information when you sign up to be a Cravingo Rider, including background and driving history checks. As part of the process, we may assess whether you qualify to be a Cravingo Rider and allow you to create a Cravingo Rider account.

3b. To Provide You With the Cravingo Rider Services

We may use your information to provide you the Cravingo Rider Services. For example, we use information to:

• set up your direct deposit and issue payments to you;
• allow you to connect to delivery requests; 
• facilitate the completion of deliveries;
• calculate payments owed;
• verify whether you are present in the city or region in which you intend to deliver;
• assess whether you have met requirements for promotional, incentive or other pay programs;
• assess supply, demand, and other factors associated with aggregate business progress;
• assess activity and acceptance rates, customer ratings, and other factors associated with Cravingo Riders’ impact on the Cravingo platform; and
• link your Cravingo Rider account to your Cravingo account, if you already have a Cravingo account or if you create one in the future.

3c. To Maintain, Improve, and Personalize the Cravingo Rider Services

We may use your information for our everyday business operations such as auditing, administration of the Cravingo Rider Services, forum management, fulfillment, and analytics. For example, we may use your information to better understand Cravingo Riders’ demographics, interests and behaviors, and we may enhance other information we have about you to help us better understand you and determine your interests. We may also use your information to calculate the total number of visitors to the Cravingo Rider Services and to each page or feature of the Cravingo Rider Services. Your information may also be used to improve the content and functionality of the Cravingo Rider Services. For example, it may be used to help us, and our Merchants improve our offerings. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting the Cravingo Rider Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.

3d. To Communicate with You

We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails or texts about services that may interest you, each email or text will contain instructions permitting you to “opt-out” of receiving future email or text marketing communications.

In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Cravingo Rider Services. Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your Personal Information and any requests, comments or concerns regarding your personal information but not including your Personal Information, will be treated as non-confidential and non-proprietary.

If you send direct messages, such as chat or text messages to a Cravingo customer, using the telephone number for that customer available on the Cravingo Rider Services, we may use a third-party service provider to monitor and analyze these messages. We monitor these messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, Cravingo and its service provider will receive in real time and store data about your direct messages, such as chat or text messages, including the date and time of the message, your phone number, and the content of the message. If you do not agree to the monitoring of direct messages you send to Cravingo customers, please do not send messages to Cravingo customers.

3e. For Account and Network Security Purposes

We care about keeping you secure and safe while using the Cravingo Rider Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity to prevent unauthorized users from gaining access to your information.

3f. To Maintain Legal and Regulatory Compliance

The Cravingo Rider Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we may process your Personal Information to provide you with tax documents, to fulfill our business obligations, or as necessary to manage risk as required under applicable law. 

3g. To Enforce Compliance with our Independent Contractor Agreement and Policies

When you access or use the Cravingo Rider Services, you are bound to our Independent Contractor Agreement and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit or illegal activities on the Cravingo Rider Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.

3h. To Protect You, Others, and Our Business

We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Independent Contractor Agreement, to comply with the law, and to protect against security risks.

3i. For Our Business Purposes

We may use your information for any other purpose disclosed to you at the time we collect the information, or otherwise with your consent or at your direction.

3j. Aggregated and De-Identified Information

We may aggregate and/or de-identify information collected through the Cravingo Rider Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

4. Providing of Personal Information to Third Parties

We may provide your information to third parties as described below.

4a. Group Companies

We may provide your information to our group companies (entities that control or are under the control of Cravingo) for business purposes. We will require these entities to comply with the terms of this Policy with regard to their use of your information.

4b. Service Providers

We may provide your information to our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, background and driver history check services, web analytics, data processing, IT services, Cravingo Rider support and other services. 

4c. Customers, Merchants, or other users

To facilitate deliveries, we may provide your information, including your contact information, vehicle information, location information, ratings, and other information to customers, Merchants or other Cravingo users. 

4d. Social Media

When you link a Social Network account to Cravingo or log into our Services using your Social Network account, we may provide your information to the operator of the Social Network to facilitate or enhance delivery of that Social Network or other services to you. Please see “8.  Social Media Usage” below for more details.

4e. When Required by Law

We recognize that information related to your activities as a Cravingo Rider could contain private information. However, we may be required to provide your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of Cravingo users, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity and the like. 

4f. Corporate Transactions

In the event of an actual or contemplated sale, business transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction, including during the negotiation of a transaction.

4g. With Your Consent

We also may provide your information to third parties with your consent or at your direction.

5. Security

Cravingo has implemented administrative, organizational, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to Cravingo. 

Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.

6. Data Retention

We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregate or anonymized data indefinitely.

7. Third-Party Sites

Some of the functionality may be provided by third parties and the Cravingo Rider Services may link to other third-party websites that are not controlled by Cravingo. For example, we use services like Paymongo for payment processing. These third parties are not under our control and Cravingo is not responsible for their privacy policies or practices. If you provide any personal information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.

8. Social Media Usage

The Cravingo Rider Services may enable you to access social networking services such as Facebook, Twitter, or Instagram, among others (collectively, “Social Network”) directly or indirectly through the Cravingo Rider Services. You may also have the option of posting content to a Social Network when you access content through the Cravingo Rider Services. For example, you may refer a friend to become a Cravingo Rider via Twitter or Facebook links through the Cravingo Rider Services. Keep in mind that your activity on a Social Network is governed by that Social Network and not by Cravingo and may be visible or accessible to the public. We may also provide the ability to enable or log in to the Cravingo app and www.cravingo.com via a Social Network, as described in more detail in our Cravingo Privacy Policy. Your Cravingo Rider account and information collected through the Cravingo Rider Services may, at times, be linked to your Cravingo customer accounts and any affiliated Social Networks you have enabled via Cravingo.

9. Children’s Information

The Cravingo Rider Services are not intended for children under 18 years of age and we do not knowingly collect personal information from children under the age of 13 through the Cravingo Rider Services. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at hi@cravingo.com. A parent or guardian of a child under age 13 may review and request deletion of the child’s personal information.

10. Accessing and Correcting Your Personal Information, and Your Choices

Keeping your personal information current helps ensure that we provide you with the most relevant services. You can access and update your personal information via your account profile. While we are ready to assist you in managing your registrations, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to payments issued to you for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.

If you are a registered Cravingo Rider, you may access and modify your personal information by logging into the Cravingo Rider site using your username and password and visiting the “Account” page. You may disable our ability to use cookies by using the cookie controls in your web browser (see “Use of Cookies and Other Tracking Technologies” section above).

If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving email marketing communications.

You may also contact us at hi@cravingo.com to access, modify or request deletion of your personal information.

11. International Users

Cravingo is based in the Philippines and, regardless of where you use the Cravingo Rider Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. By using the Cravingo Rider Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.

14. Contact Us

If you have any questions or concerns relating to this Policy or our privacy practices, please contact us at: hi@cravingo.com